Last updated: April 10, 2026

At Asteric Digital Commerce LLC, we want you to be completely satisfied with 
your purchase. If you are not satisfied, you have the right to return your 
items in accordance with applicable consumer protection laws.

1. Right of Withdrawal (EU Consumers)

If you are a consumer residing in the European Union, you have a statutory 
right of withdrawal under EU consumer protection law.

Withdrawal Period: You have the right to withdraw from this contract within 
fourteen (14) days without giving any reason. The withdrawal period begins 
on the day on which you or a third party (other than the carrier) takes 
physical possession of the goods.

How to Exercise Your Right: Contact us with an unequivocal statement of 
your decision to withdraw:

Asteric Digital Commerce LLC
Email: service@astericwrld.com

To meet the withdrawal deadline, it is sufficient to send your communication 
before the withdrawal period has expired.

2. Refunds

If you withdraw from this contract, we shall reimburse all payments received 
from you, including standard delivery costs.

Refund Timeline: Without undue delay, and no later than fourteen (14) days 
from the day we are informed of your decision to withdraw.

Refund Method: Using the same means of payment as the original transaction 
(Shop Pay, Credit Card, PayPal, Apple Pay, etc.), unless expressly agreed 
otherwise. No fees will be charged as a result of the reimbursement.

We may withhold reimbursement until we have received the goods back or you 
have provided evidence of return, whichever is earliest.

3. Returning the Goods

You must send the goods back without undue delay and no later than fourteen 
(14) days from the day you communicate your withdrawal.

Return Address: Please contact us at service@astericwrld.com to initiate 
your return and receive the exact return address and instructions.

Return Shipping Costs: You will bear the direct cost of returning the goods.

4. Condition of Returned Goods

To ensure a full refund, please return the items in their original condition:

Unworn, unwashed, and unaltered.
With all original tags still attached.
In the original packaging, if applicable.

5. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

Goods made to the consumer's specifications or clearly personalised.
Sealed goods not suitable for return due to health protection or hygiene 
reasons, where the seal was broken after delivery (e.g. underwear or 
swimwear with a removed hygiene seal).

6. Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately 
at service@astericwrld.com with photos of the defect. We will resolve the 
issue in accordance with your statutory warranty rights, which may include 
a replacement, repair, or full refund including return shipping costs.

7. Contact

Email: service@astericwrld.com
Response time: 2 to 3 business days