Customer Support and General Inquiries
We are here to help! If you have any questions about your order, our products, or our policies, please don't hesitate to reach out.
Email: service@astericwrld.com
Phone: +1 775 825 5001
Website: https://www.astericwrld.com
Instagram: @astericwrld
Company Information
Company Name:
Asteric Digital Commerce LLC
Registered Address:
3152 Indian River Parkway
Mims, Florida 32754
United States of America
Represented by:
Arthur Marcello Pimenta (Managing Director)
Employer Identification Number (EIN): 30-1456836
Department-Specific Contacts
Orders and Shipping
For questions about your order status, tracking information, or delivery issues:
Email: service@astericwrld.com
Returns and Refunds
To initiate a return or inquire about a refund:
Email: service@astericwrld.com
Privacy and Data Protection
For requests related to your personal data, privacy concerns, or to exercise your GDPR rights:
Email: privacy@astericwrld.com
Product Quality and Defects
If you received a damaged or defective item:
Email: service@astericwrld.com
Legal Documents
The following legal documents are available on our website:
- Legal Notice (Impressum) - https://www.astericwrld.com/pages/legal-notice
- Terms and Conditions (AGB) - https://www.astericwrld.com/pages/terms-and-conditions-agb
- Privacy Policy - https://www.astericwrld.com/pages/privacy-policy
- Return and Refund Policy - https://www.astericwrld.com/pages/return-and-refund-policy
- Shipping Policy - https://www.astericwrld.com/pages/shipping-policy
- About Us - https://www.astericwrld.com/pages/about-us
Response Times
We aim to respond to all customer inquiries within 2-3 business days. During peak seasons or holidays, response times may be slightly longer.
Dispute Resolution
The European Commission provides a platform for online dispute resolution (OS), which you can find at https://ec.europa.eu/consumers/odr/. We are neither obligated nor willing to participate in a dispute settlement procedure before a consumer arbitration board.
Social Media
Stay connected with us on social media for the latest updates, product launches, and exclusive offers:
Instagram: @astericwrld
Data Protection Officer
For data protection inquiries in compliance with GDPR:
Email: privacy@astericwrld.com