Shipping policy
Last updated: April 10, 2026
This Shipping Policy applies to all orders placed on https://www.astericwrld.com.
By placing an order, you agree to the terms outlined below.
Processing Time
Orders are processed and dispatched within 1 to 2 business days after receiving
your order confirmation email. You will receive a separate notification once your
order has shipped. Please note that during peak seasons or promotional events,
processing times may be slightly longer.
Shipping Destinations and Estimated Delivery Times
We ship worldwide. Available destinations are confirmed at checkout. Estimated
delivery times are calculated from the date of dispatch and may vary depending
on your location:
| Country | Standard (Free) | Express |
|---|---|---|
| 🇩🇪 Germany | 10–18 Tage | 8–14 Tage |
| 🇫🇷 France | 10–18 Jours | 8–14 Jours |
| 🇮🇹 Italy | 10–18 Giorni | 9–15 Giorni |
| 🇪🇸 Spain | 12–20 Días | 10–16 Días |
| 🇳🇱 Netherlands | 8–15 Dagen | 7–12 Dagen |
| 🇮🇪 Ireland | 10–18 Days | 9–15 Days |
| 🇬🇧 United Kingdom | 10–18 Days | 5–12 Days |
| 🇺🇸 United States | 10–15 Days | 7–12 Days |
| 🇦🇺 Australia | 12–20 Days | 10–18 Days |
| 🌍 Rest of World | 12–25 Days | 10–20 Days |
Delivery times are estimates and may vary due to customs clearance procedures,
public holidays, or unforeseen carrier circumstances.
Shipping Costs
We offer free shipping on all orders worldwide, regardless of order value.
There are no hidden fees or additional delivery charges added at checkout.
Shipping Carrier
We partner with reliable international carriers to ensure the safe and timely
delivery of your orders worldwide.
Order Tracking
Once your order has been shipped, you will receive an email containing a tracking
number. You can use this number to monitor your delivery on the carrier's website.
Please allow up to 48 hours for tracking information to become available after
receiving your shipping confirmation.
VAT, Customs, Duties, and Taxes
Orders within the European Union (below €150)
All prices displayed on our website include VAT (Value Added Tax) at the applicable rate for your country. We are registered under the EU Import One-Stop-Shop (IOSS) scheme, which means that for orders with a total value below €150, all VAT is collected at checkout. No additional VAT, customs duties, or import fees will be charged upon delivery.
Orders within the European Union (above €150)
For orders with a total value exceeding €150, customs duties and import taxes may apply upon delivery in accordance with EU regulations. These charges are determined by your local customs authority and are the responsibility of the customer. If you are asked to pay additional customs fees upon delivery, please contact us immediately at service@astericwrld.com before paying.
Orders outside the European Union
For orders shipped outside the EU (including the United Kingdom, United States, Australia, and other countries), your order may be subject to customs clearance procedures and local import duties depending on your country's regulations. These charges are the responsibility of the customer and are not included in the product price or shipping cost. We handle all necessary export documentation to minimise delays. If you are asked to pay additional customs fees by the carrier, please contact us immediately at service@astericwrld.com.
United Kingdom
Following Brexit, orders shipped to the United Kingdom may be subject to UK import duties and VAT. These charges are the responsibility of the customer. We recommend checking with your local customs authority for current rates before placing your order.
Delivery Issues
Incorrect Address
Please ensure that your shipping address is entered correctly at checkout. We are
not responsible for failed deliveries resulting from incorrect address information
provided by the customer. If you notice an error after placing your order, please
contact us immediately.
Lost or Stolen Packages
If your tracking information shows that your package was delivered but you have
not received it, please first check with your neighbours or your local post office.
If you are still unable to locate your package, contact us at
service@astericwrld.com and we will open an investigation with the carrier on
your behalf.
Contact
For any questions regarding your shipment or this policy, please contact us at:
Email: service@astericwrld.com
Response time: 2 to 3 business days
