This Shipping Policy applies to all orders placed on https://www.astericwrld.com for delivery to Germany.
1. Shipping Destinations
We currently ship our streetwear products to customers residing in Germany.
2. Shipping Costs
We are pleased to offer Free Shipping on all orders delivered to Germany, regardless of the order value. There are no hidden fees or additional delivery charges added at checkout.
3. Processing and Delivery Times
Order Processing:
Orders are typically processed and dispatched within 1 to 2 business days after receiving your order confirmation email. You will receive another notification when your order has shipped.
Delivery Time:
The standard delivery time for shipments to Germany is 6 to 10 business days from the date of dispatch.
Please note that delivery times are estimates and may be subject to delays due to customs clearance procedures, public holidays, or unforeseen circumstances with the carrier.
4. Shipping Carrier
We partner with DHL to ensure the safe and reliable delivery of your orders.
5. Order Tracking
Once your order has been shipped, you will receive an email notification containing a DHL tracking number. You can use this tracking number to monitor the status of your delivery on the DHL website. Please allow up to 48 hours for the tracking information to become available after receiving the shipping confirmation.
6. Customs, Duties, and Taxes
For orders shipped to Germany, the prices displayed on our website are final prices and include the applicable statutory value-added tax (VAT ).
As the goods are shipped from outside the European Union (or if applicable, from our international warehouses), they may be subject to customs clearance. However, we strive to handle all necessary customs procedures and duties so that you do not incur any unexpected charges upon delivery. If you are asked to pay any additional customs fees by the carrier, please contact us immediately at contacto@asteric.com.mx.
7. Delivery Issues
Incorrect Address: Please ensure that your shipping address is entered correctly at checkout. We are not responsible for non-delivery due to errors in the address provided by the customer. If you realize you have made an error, please contact us immediately.
Lost or Stolen Packages: If your tracking information shows that your package was delivered, but you have not received it, please check with your neighbors or local post office first. If you are still unable to locate your package, please contact us at contacto@asteric.com.mx so we can investigate the issue with DHL.
8. Contact Information
If you have any questions about our Shipping Policy or the status of your order, please contact us at: